POSITION SUMMARY

We are looking for a Quality Leader to drive product reliability and improvement across our organization. In this role, you will lead advanced quality processes in new product development, ensure effective use of tools and methods, and foster a strong culture of quality. You will collaborate across multiple teams, deliver sustainable solutions, and make a direct impact on product performance and customer satisfaction.

RESPONSIBILITIES

Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
Support product transfer process and assist with product audit feedback and early field issue reporting.
Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
Create analytic reporting around warranty data for America’s LOB using Use Excel, SQL, and Power BI
Support Warranty administration as needed.
Other Duties as assigned