Join our team as a Service Dispatcher and play a key role in coordinating service operations while supporting customers and technicians in French.

Brief job description:

Daily planning and assignment of tasks to service technicians and subcontractors to meet customer requirements under contracts, for corrective actions, emergency call-outs, warranties, and commissioning
Ensure all inspections prescribed by I.T.C. are carried out
Responsible for the day-to-day management of the team of service technicians and subcontractors (where applicable) in the assigned geographic area
Monitor and continuously improve the efficiency and productivity of service technicians in the assigned area
Collaborate with service commercial teams to achieve sales targets

Duties:

Process new T&M orders in the ERP system in a timely manner
Schedule service requests to maximize efficiency, productivity, and service technicians’ product knowledge
Issue purchase orders for materials and subcontracted work in accordance with internal company policies
Ensure strict compliance with ERP system usage
Handle customer calls for emergency situations
Track job completion and escalate issues
Invoice customers immediately after job completion and close relevant service requests (or hand them over to the appropriate administrative teams — depending on the MU process and process split)
Provide information on any delays, order rescheduling, and revenue forecast-related issues; timely escalate potential capacity problems or material shortages
Ensure achievement of efficiency and productivity targets and fair distribution of workload
Help achieve relevant KPIs (PM documentation, first-time fix, service technician productivity, service technician efficiency)
Comply with the company’s ITC policy as a user
Pass on business opportunities to the sales team