the company, a member of the Param group, is a modern provider of financial services in Central and Eastern Europe. With our app, people have their payments under control — they can delay or split purchases, share expenses, pay bills, or shop with a virtual and physical card. We bring clarity, convenience, and fair rates at home and abroad. We are a company that continues to grow, innovate and expand its service offering to make customers' everyday lives easier. And you can be part of our next growth! We are looking for a new colleague for the position of Customer Care Specialist🤓

Your challenges at Twist:

We talk🗣, write 💬 with our customers and fulfill all their (un)achievable wishes. From passing on a contact to an e-shop to tracking a payment for two presses. We are a compact and communicative team – young, friendly and demanding. Customer satisfaction not only makes us happy, it is the most important thing for us 💜

What awaits you at Twist?

Answer inquiries and help resolve our customers' issues – 💬 in writing and by phone;
Do everything for customer satisfaction🤩;
Assess situations that arise and find the right solution;
🗣 Communicate with colleagues across the entire Customer Care department;
Be, together with Twist marketing, the company's face – as you are the only ones who communicate directly with customers!

What we offer you?

Shortened working hours - we work only 7.5 hours a day🕖;
Meal allowance🍛 🍕(CZK 129/day) - we don't give vouchers, we send money directly to your account each month along with your salary💸;
⭐ Performance bonuses up to CZK 4,000;
Option to use a discounted company mobile plan📱and Premium company card💳;
30 days of vacation 🌴 and 4 “whatever days” — do whatever you want 😎;
Support for a healthy lifestyle - we subsidize a MultiSport Card🤸, provide healthcare, drinks (including great freshly ground coffee ☕️ or chai latte) and daily fruit 🍎 in the office, team events, etc.;
Possibility of occasional work from home🏡! Plus a home office allowance of up to CZK 1,000/month🤩;
Informal and pleasant atmosphere - we all know each other, we don't care for formalities (or time clocks) and we also have a pack of dogs🐕;
And last but not least, a start-up environment and a great team 💜

Job requirements:

We are a financial institution >>> you must have completed secondary school! So you must have successfully finished high school 🎓;
You are eager to learn new things 💻 ;
🤝You are customer-oriented and a team player;
You are flexible and occasional change won't throw you off😎